Warranty conditions

1 year dealer guarantee

Warranty conditions:

In addition to the statutory defect rights on the advertised product, we grant you a guarantee of 1 year. This warranty applies to all devices purchased on https://mac-store24.com. The period for calculating the guarantee period begins with the invoice date. The geographical scope of the guarantee protection is Europe-wide.

The guarantee refers to the freedom from defects in the advertised product, including functionality, material or production defects. If a defect occurs during the guarantee period, we will grant you one of the following services at our discretion within the scope of this guarantee:

 

• free repair of the goods or
• free exchange of the goods for an equivalent item

 

In the event of a warranty claim, please contact us as the guarantor:

Remacs GmbH

Talstr. 18

71116 Gärtringen

 

Guarantee claims are excluded if the goods are damaged by

• normal wear and tear (contamination/wear and tear)
• improper or abusive treatment
• Failure to observe safety precautions 
• Use of force (e.g. b Blows, push, fall) 
• Water damage / moisture in the devices (e.g.b due to spillage of liquids)
• Environmental influences (overvoltage, dust, heat, humidity, etc.)
• Do-it-yourself repair attempts / lack of or incorrect maintenance
• Damage caused by connecting accessories that are not approved by the manufacturer or that are defective (e.g.b non-approved chargers)
• Damage caused by software or system updates

Warranty claims are further excluded for the following products

• Batteries
• Chargers
• Keyboards
• Hard drives
• SSDs
• Buttons / Switches
• Hinges
• Consumables

The prerequisite for claiming warranty service is that you allow us to examine the warranty case (e.g.b by sending the goods). It is important to ensure that damage to the goods during transport is avoided by using secure packaging. When applying for warranty service, a copy of the invoice must be enclosed with the shipment of goods so that we can check whether the warranty period has been adhered to. Without a copy of the invoice, we can refuse warranty service. Please explain the damage to us in writing in advance. If your warranty claims are justified, you will not incur any shipping costs, i.e.H We will reimburse you for any shipping costs for sending the goods out.

This dealer guarantee from us does not restrict your legal rights against us from the purchase contract concluded with us. Any existing statutory warranty rights towards us remain unaffected by this guarantee promise. This dealer guarantee therefore does not violate your legal rights, but rather expands your legal status. 

If the purchased item is defective, you can always contact us within the scope of the statutory warranty, regardless of whether there is a warranty claim or the warranty is being used.

As of 15.112021 - Valid from 15.112021