1 year dealer warranty

Warranty conditions:

In addition to the statutory warranty rights on the advertised product, we grant you a 1-year guarantee . This guarantee applies to all devices purchased on https://mac-store24.com . The period for calculating the warranty period begins with the invoice date. The geographical scope of the guarantee protection is Europe-wide.

The guarantee relates to the advertised product being free of defects, including functionality, material or production defects. If a defect occurs during the guarantee period, we will grant you one of the following services at our discretion within the scope of this guarantee:


  • free repair of the goods or
  • free exchange of the goods for an equivalent item


In the event of a warranty claim, please contact us as the guarantor:

Kevin Ludwig | mac-store24.com

valley street 18

71116 Gärtringen


Warranty claims are excluded in the event of damage to the goods

  • normal wear and tear (dirt/wear and tear)
  • improper or abusive treatment
  • Failure to observe safety precautions
  • Use of force (e.g. punches, bumps, falls)
  • Water damage / moisture in the devices (e.g. due to spilling liquids)
  • Environmental influences (overvoltage, dust, heat, humidity, etc.)
  • Do-it-yourself repair attempts / lack of or faulty maintenance
  • Damage caused by connecting non-manufacturer-approved or defective accessories (e.g. non-approved chargers)
  • Damage caused by software or system updates

Warranty claims are also excluded for the following products

  • batteries
  • Charger
  • keyboards
  • hard drives
  • SSD's
  • knobs / switches
  • hinges
  • consumables

The prerequisite for making use of the guarantee is that you enable us to check the guarantee case (e.g. by sending in the goods). It is important to ensure that damage to the goods during transport is avoided by using secure packaging. When applying for the guarantee, a copy of the invoice must be enclosed with the consignment so that we can check whether the guarantee period has been complied with. Without a copy of the invoice, we can refuse the guarantee service. Please explain the damage to us in writing in advance. In the case of justified warranty claims, you will not incur any shipping costs, ie we will reimburse you for any shipping costs for the outward shipment of the goods.

This dealer guarantee from us does not restrict your legal rights against us from the purchase contract concluded with us. Any existing statutory warranty rights against us remain unaffected by this guarantee promise. This dealer warranty therefore does not infringe your legal rights, but rather extends your legal status.

If the purchased item is defective, you can always contact us within the scope of the statutory warranty, regardless of whether a warranty case exists or whether the warranty is claimed.

Status 15.11.2021 - Valid from 15.11.2021