Warranty Terms
1-year dealer warranty
Warranty Terms:
In addition to the statutory defect rights, we grant you a 1-year warranty on the advertised product. This warranty applies to all devices purchased on https://mac-store24.com. The period for calculating the warranty duration begins on the invoice date. The geographical scope of the warranty protection is Europe-wide.
The warranty covers the defect-free condition of the advertised product, including functionality, material, or production defects. If a defect occurs during the warranty period, we will provide one of the following services at our discretion under this warranty:
- free repair of the item or
- free replacement of the item with an equivalent product
In the event of a warranty claim, please contact us as the guarantor:
Remacs GmbH
Talstr. 18
71116 Gärtringen
Warranty claims are excluded for damages to the item caused by
- normal wear and tear (dirt/wear)
- improper or abusive handling
- non-compliance with safety precautions
- use of force (e.g., impacts, shock, drop)
- water damage / moisture in the devices (e.g., from spilling liquids)
- environmental influences (overvoltage, dust, heat, humidity, etc.)
- attempted repairs on your own / insufficient or incorrect maintenance
- damage caused by connecting accessories not approved or defective by the manufacturer (e.g., non-approved chargers)
- damage caused by software or system updates
Warranty claims are also excluded for the following products
- batteries
- chargers
- keyboards
- hard drives
- SSDs
- buttons / switches
- hinges
- consumables
Prerequisite for claiming the warranty service is that you allow us to inspect the warranty case (e.g., by sending in the goods). Ensure that damage to the goods during transport is avoided through secure packaging. To apply for the warranty service, a copy of the invoice must be included with the shipment so we can verify that the warranty period has been adhered to. Without a copy of the invoice, we can reject the warranty service. Please explain the damage to us in writing beforehand. For valid warranty claims, you will not incur any shipping costs, i.e., we will reimburse you for any shipping costs for sending the goods to us.
This dealer warranty from us does not restrict your statutory rights against us from the purchase contract concluded with us. Any existing statutory warranty rights you have against us remain unaffected by this warranty promise. This dealer warranty does not infringe your statutory rights but rather extends your legal position.
If the purchased item is defective, you can always contact us under the statutory warranty, regardless of whether a warranty case exists or the warranty is claimed.
As of 11/15/2021 - Valid from 11/15/2021